Shipping policy

At Mighty-K9, our goal is to get your dog's supplements to your door as quickly and safely as possible. Please review our shipping practices and policies below.

1. Order Processing Time

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification email with your tracking number once your order has shipped.

Please note: Orders placed after 2:00 PM CST or over the weekend will begin processing the following business day.

2. Shipping Rates & Expected Delivery

Domestic Shipping (United States) We ship using standard ground delivery services (USPS, UPS, or FedEx).

  • Standard Shipping (3–5 business days): $8.00

  • Orders Over $100 (or 3+ Bottles): FREE Standard Shipping

  • Expedited/Overnight Shipping: If you need your order faster, please contact us directly at support@mighty-k9.com or (713) 432-9245 before placing your order to check availability and rates.

International Shipping We offer international shipping.

  • Expected Delivery: [e.g., 7–21 business days], depending on the destination and local customs processing.

  • Customs, Duties, and Taxes: For shipments outside the United States, the recipient is strictly responsible for any applicable import duties, customs fees, broker charges, and local taxes. Mighty-K9 is not responsible for these additional charges.

3. Tracking Your Order

When your order has shipped, you will receive an email notification from us that includes a tracking number. Please allow up to 48 hours for the tracking information to become active in the carrier's system. You can check the status of your delivery at any time using that link.

4. Shipping Restrictions

  • Single Address Shipments: All orders are processed for a single shipment date to one specified delivery address. If you need items sent to multiple addresses, you must place separate orders. Additional charges will apply if split shipments are requested after an order is placed.

  • P.O. Boxes: [Specify if you allow P.O. Box shipping. e.g., "We can ship standard deliveries to P.O. Boxes, but expedited shipping requires a physical address."]

5. Delayed, Lost, or Damaged Orders

  • Delayed Orders: If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at support@mighty-k9.com with your name and order number, and we will investigate the delay with the carrier.

  • Lost Packages: If your tracking information shows the package was delivered but you cannot locate it, please check with neighbors and your local post office or carrier first. If it is still missing after 48 hours, reach out to our support team.

  • Damaged Items: In the event that your order arrives damaged, please email us within 48 hours at support@mighty-k9.com. Include your order number and clear photos of the damaged item and packaging. We will work with you quickly to provide a replacement or satisfactory solution.

Contact Us

If you have any questions regarding your shipment, please reach out to our team:

  • Email: support@mighty-k9.com

  • Phone: (713) 432-9245 (Monday – Friday, 9:00 AM – 5:00 PM CST)