Refund policy

Last Updated: September 15, 2026

At Mighty K-9, we want you and your pet to experience the full benefits of our products with complete confidence. You are protected by our risk-free 30-Day Money-Back Guarantee.

If you are not completely satisfied with your order within the first 30 days of receipt, you may request a return and refund by following the step-by-step instructions below.

Step-by-Step Return Procedure

To ensure your return is processed smoothly and without delays at our fulfillment facility, please adhere strictly to the following procedure:

  1. Initiate Contact (Get Your RMA Number): Before shipping any physical product back, you must contact our customer support team to notify us of your return and receive your required Return Merchandise Authorization (RMA) number. Do not send items back without an RMA number, as unidentifiable packages may experience severe processing delays or be refused.

    • Email: support@mighty-k9.com

    • Phone: (713) 432-9245 (Hours: Monday – Friday, 9:00 AM – 5:00 PM CST)

  2. Package Your Return: Securely pack the item(s) in their original container. Inside the package, please include a note with the following required information to match your account:

    • Your full name

    • Your Order Number

    • The email address used at the time of purchase

    • Your assigned RMA Number (This should also be written legibly on the outside of the shipping package).

  3. Ship to Our Return Facility: Mail the package using a trackable shipping method (such as UPS, FedEx, or USPS) to our designated return address:

    Mighty-K9 Returns

    RMA # [Insert Your RMA Number Here]

    5999 W 34th St. STE 106

    Houston, TX 77092

    (Note: Customers are responsible for return shipping costs. We strongly recommend using a trackable shipping method, as we cannot issue refunds for lost packages without proof of delivery).

Key Details & Guarantee Terms

  • Full Refund: We will refund your full purchase price with zero restocking fees.

  • Opened Products Welcome: Because this is a true risk-free trial, your guarantee applies even if the bottle or container has been opened and completely used.

  • Processing Time: Once our facility receives, inspects, and processes your returned physical item, your full refund will be issued back to your original payment method within a few business days.

Conditions That Would Void a Refund

To protect against policy abuse and fulfillment delays, refunds may be denied or voided under the following specific conditions:

  • Exceeded Timeframe: Return requests or physical product packages received after the 30-day money-back guarantee window has expired.

  • Missing Identification / No RMA: Packages sent to our return address without an RMA number, order number, or customer identification details, making it impossible for the warehouse to match the item to a buyer.

  • Unauthorized or Empty Packages: Packages that arrive empty, contain unauthorized or tampered items, or show evidence of systematic abuse of the guarantee policy.

Additional Shipping & Fulfillment Policies

  • Standard Delivery: Orders are processed and shipped using standard ground delivery services. Please contact us directly for expedited or overnight shipping requests.

  • Single Address Shipments: All orders are accepted for a single shipment date to one specified delivery address. Additional charges apply if split shipments are requested.

  • International Orders: For shipments outside the United States, the recipient is responsible for any applicable import duties, customs fees, broker charges, and local taxes.